To maintain the efficacy of probiotics, we ship them with insulated packaging and ice packs.
Orders containing probiotics placed on a Thursday or a Friday will ship out early the following Monday morning to ensure that they arrive to you with full efficacy.
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Note: it is normal for the ice packs to be melted upon arrival and the probiotics to be room temperature but we recommend getting the probiotics into the fridge as soon as possible after arrival and to contact us if the probiotics are hot to the touch or the capsules have melted.
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